Frequently Asked Questions
Everything you need to know about Product Planner. Can't find what you're looking for? Reach out to our team.
Product Planner is a suite of interactive planning tools for modern product teams. It includes User Story Mapping, Opportunity Solution Trees, visual roadmaps, and AI-powered insights — all in one collaborative workspace.
Product Planner is designed for product managers, product owners, UX designers, developers, and anyone involved in product discovery and delivery. Whether you work on a small startup team or in a large enterprise, the tools adapt to your workflow.
No — Product Planner is a fully web-based application. Just open your browser, sign up, and start planning. It works on Chrome, Edge, Firefox, and Safari. We also offer a desktop app for Windows and macOS for an optimized experience.
An Opportunity Solution Tree (OST) is a visual framework that maps a desired outcome to opportunities (user problems or needs) and the solutions that address them. It helps teams stay focused on outcomes rather than outputs, and enables structured, evidence-based prioritization.
User Story Mapping is a technique that organizes user stories into a visual map exhibiting the complete user journey. It helps teams identify the minimum viable product (MVP), plan releases, spot gaps in coverage, and maintain a user-centric perspective throughout development.
You get full access to all Product Planner features for 3 months — no credit card required. At the end of the trial you can choose a plan that fits your team, or continue with a limited free tier.
We offer three plans: a Free tier for individuals and small experiments, a Pro plan for growing teams with advanced collaboration features, and an Enterprise plan with SSO, dedicated support, and custom contracts. Visit our Pricing page for details.
Absolutely. You can upgrade, downgrade, or cancel your plan at any point. Changes take effect at the start of your next billing cycle. If you upgrade mid-cycle, the new features are available immediately and we prorate the charge.
Yes! We offer generous discounts for qualified nonprofits, educational institutions, and open-source projects. Contact our sales team for details.
Yes. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). We host on Microsoft Azure with SOC 2 Type II compliance, regular penetration testing, and comprehensive audit logs. Your data is yours — we never sell it or use it for advertising.
SSO via SAML 2.0 and OpenID Connect is available on the Enterprise plan. We integrate with providers like Microsoft Entra ID (Azure AD), Okta, Google Workspace, and others. See plan details.
Data is stored in Microsoft Azure data centers. By default we use the region closest to your team, and Enterprise customers can choose specific regions (EU, US, Asia-Pacific) to meet data-residency requirements.
Product Planner integrates with Azure DevOps, Jira, GitHub, GitLab, Slack, Microsoft Teams, Confluence, Figma, and many more. We also provide a REST API and webhooks so you can build custom integrations.
Yes — bidirectional sync lets you push user stories, tasks, and bugs to Azure DevOps or Jira and pull updates back automatically. Changes in either system are reflected in near-real-time.
Yes. Our comprehensive REST API allows you to create, read, update, and delete resources programmatically. API access is available on Pro and Enterprise plans with token-based authentication. Check all features.
Multiple team members can work on the same board simultaneously. You see each other's cursors, edits appear instantly, and comments are threaded for context. It's like Google Docs, but for product planning.
Yes. You can generate shareable read-only links for stakeholders who don't need an account. For interactive access, invite them as guest collaborators — available on Pro and Enterprise plans.
The Free tier supports up to 3 members. Pro plans support unlimited members with role-based access control. Enterprise plans add advanced permissions, SSO, and audit logging.